Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Seven Hills (Bath) Ltd
If you need to contact us, please email us at [email protected]
Company registration number:8320485
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
We aim to process and send out orders on the same day as we receive them whenever possible but it maybe that the order has to be processed and delivered on the next day. We use Royal Mail first class for all deliveries. For orders below £25 there is a flat delivery rate of £3.70
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please email us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
These terms were last changed in April 2020. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.